Comprehensive Guide for Carrier Gas Furnace Heat Exchanger Warranty
What are the Specifics of the Carrier Gas Furnace Heat Exchanger Warranty?
The heat exchanger in Carrier gas furnaces is typically covered under a limited warranty for a period of 20 years from the date of original installation. For some models, especially those with stainless steel heat exchangers, the warranty can extend up to 14 years from the end of the first year’s all-parts warranty. However, the warranty does not cover labor costs for diagnosing, repairing, removing, installing, shipping, or handling parts. It also excludes damages due to improper installation, misuse, abuse, or lack of proper maintenance.
To maintain the warranty’s validity, the furnace must be installed and maintained according to the instructions in the Owner’s Manual, and it must remain in its original installation location. Defective parts must be returned to the distributor through a registered servicing dealer for credit.
What is the Overview of the Legacy Gas Furnace Enhanced Warranty?
The enhanced warranty applies to specific Carrier models manufactured between 1993 and 2011, with serial numbers within a specified range (e.g., 2993A00001 to 5211A99999). Eligible models include those starting with 58MCA, 58MCB, 58MXA, 58MXB, 58MSA, 58UVB, 58MVP, 58MVB, 58MVC, 58MTA, and 58MTB.
The enhanced warranty covers the replacement of the secondary heat exchanger, including related parts like coupling boxes and cold spot baffles, at no cost to the homeowner. Alternatively, homeowners can opt for a credit of up to $525 toward the purchase of a new Carrier furnace. Additionally, Carrier provides a credit toward up to four hours of labor for the replacement.
What is the Process for Secondary Heat Exchanger Replacement?
To replace the secondary heat exchanger under the enhanced warranty, follow these steps:
- Determine Eligibility: Check if your furnace model and serial number fall within the specified range for the enhanced warranty.
- Inspection and Documentation: A certified technician must inspect the furnace and document the failure of the secondary heat exchanger. The inspection certificate must be completed and attached to the warranty claim.
- Replacement Parts: Carrier will provide the necessary parts for the replacement, including the secondary heat exchanger, coupling box, and cold spot baffle.
The costs for the parts are covered under the warranty, and Carrier may provide a credit toward up to four hours of labor for the replacement.
What is Covered under the 20-Year Warranty?
The primary and secondary heat exchangers are covered under the 20-year warranty, with the primary heat exchanger warranty typically lasting nine years from the end of the first year’s all-parts warranty, and the secondary heat exchanger warranty lasting 20 years from the original installation date.
To maintain the warranty’s validity, normal installation, use, care, and maintenance must be adhered to, and the furnace must remain in its original installation location. Regular maintenance as outlined in the Owner’s Manual, including filter cleaning and replacement, is required to maintain warranty validity.
How Can You Claim a Heat Exchanger Warranty?
To claim a heat exchanger warranty, follow these steps:
- Check Entitlement: Verify if the furnace is within the warranty period and if any warranty remains.
- Gather Required Information: Collect the model number, serial number, date of installation, and any relevant documentation (e.g., inspection certificate, invoices for replacement parts).
- File the Claim:
- Start the claim from the entitlement screen.
- Attach all required documents, including the inspection certificate and invoices.
- Submit the claim within 90 days of the repair date.
- Follow Up: Check the status of the claim on the service bench after it has been processed.
For questions, you can contact the Warranty Hotline (Canada) at 1-855-304-1895 or (U.S.) at 1-877-574-0173.
How Can You Determine Eligibility for the Enhanced Warranty Program?
To determine if your Carrier gas furnace is eligible for the enhanced warranty program, follow these steps:
- Locate Model and Serial Numbers: Find the model and serial numbers on your furnace unit. These can usually be found on the furnace itself or in the Homeowner’s Packet.
- Check Eligible Models: Ensure your model falls within the specified range (e.g., 58MCA, 58MCB, etc.) and that the serial number is within the range 2993A00001 to 5211A99999.
- Contact Carrier: If unsure, contact a local dealer or call Carrier’s customer service at 1-877-574-0173 for assistance.
